Responsible Gaming
at rbajj — Play Smart,
Stay in Control

1. Age Restriction & Verification

rbajj enforces a strict minimum age requirement of 18 years for all players. Bangladesh law and international responsible gambling standards both require online gambling operators to take active steps to prevent minors from accessing gambling services, and rbajj takes this obligation seriously. Every player who registers on rbajj.net is required to confirm during account creation that they are aged 18 or above.

Age verification is not limited to a self-declaration at registration. rbajj's KYC (Know Your Customer) process requires players to submit a valid government-issued identity document — such as a National Identity Card, passport, or birth certificate — before any withdrawal can be processed. Our verification team reviews each submission to confirm that the account holder meets the minimum age requirement.

Where rbajj has reason to suspect that an account may be held by a person under the age of 18 — for example, due to information shared during a support interaction or a pattern of account activity inconsistent with adult behaviour — the account will be suspended immediately pending a full identity review. Any funds held in such an account will be returned to the original payment source after verification.

Parents and guardians are encouraged to use parental control software to prevent minors in their household from accessing gambling websites. If you believe a minor has created an account on rbajj using false information, please contact our support team immediately at [email protected] so that the matter can be investigated and resolved without delay.

2. Deposit Limits & Spending Controls

One of the most effective responsible gaming tools available on rbajj is the ability to set personal deposit limits. These limits allow you to pre-commit to a maximum amount you are comfortable depositing within a defined time period, helping you keep your gambling spending in line with your entertainment budget before emotions or in-session excitement influence your decisions.

rbajj offers deposit limits across three time horizons:

• Daily deposit limit: The maximum total amount (in BDT) that can be deposited into your rbajj account within any rolling 24-hour period.
• Weekly deposit limit: The maximum total that can be deposited within any rolling 7-day period.
• Monthly deposit limit: The maximum total that can be deposited within any rolling 30-day period.

You can set, review, or adjust your deposit limits at any time through the Responsible Gaming section of your rbajj account settings. Reducing a deposit limit takes effect immediately — as soon as you save a lower limit, it applies to your next deposit attempt. This immediate application is deliberate: it ensures the tool works as a genuine safeguard rather than a delayed one.

Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This waiting period exists to prevent impulsive increases made during a losing session or a period of heightened emotional engagement with gambling. If you request an increase and change your mind within those 7 days, you can cancel the increase request and your current lower limit will remain in force.

3. Time-Out & Cool-Off Periods

Sometimes a player may feel that they need a short break from gambling without committing to a full self-exclusion. rbajj's time-out feature is designed for exactly this situation. A time-out is a temporary suspension of your account that prevents you from logging in, depositing, or placing any bets for the duration you choose.

rbajj offers time-out periods in the following durations:

• 24-hour time-out: A one-day break, useful if you feel you have been playing for too long in a single session or are chasing losses after a bad run.
• 7-day time-out: A one-week cooling-off period, suitable if you want a meaningful pause to reassess your gambling habits without a long-term commitment.
• 30-day time-out: A month-long break that gives you a full calendar month to focus on other activities and return to gambling with a refreshed perspective.
• Custom duration: If none of the standard options fit your needs, contact the rbajj support team to request a custom time-out duration.

During a time-out period, your account remains open and your balance is preserved — you are simply blocked from all gambling activity until the period ends. At the conclusion of a time-out, your account access is automatically restored. You will not receive any promotional communications from rbajj during an active time-out period.

To activate a time-out, navigate to the Responsible Gaming section in your account settings and select your preferred duration. The time-out takes effect immediately and cannot be cancelled early once applied. This non-reversibility is an intentional feature that ensures the break serves its protective purpose.

4. Self-Exclusion Programme

Self-exclusion is rbajj's most comprehensive responsible gaming tool. It is intended for players who believe that their gambling has become, or is at risk of becoming, a serious problem. When you self-exclude, your rbajj account is fully closed for gambling purposes for the duration of the exclusion period, and rbajj takes active steps to reinforce that closure.

Self-exclusion periods available on rbajj:

• 6 months — a meaningful medium-term commitment for players seeking a substantial break.
• 1 year — a full annual exclusion, recommended for players who have experienced significant problems related to gambling.
• 5 years — a long-term exclusion appropriate for players who need extended protection.
• Permanent/indefinite exclusion — a lifelong exclusion with no automatic end date, for players who wish to stop gambling permanently.

During a self-exclusion period, rbajj will: close your account to all gambling activity; remove you from all marketing and promotional communications; take reasonable technical steps to prevent a new account being opened under your name, email address, or payment details; and hold any outstanding balance safely for return after the exclusion period ends or upon verified request.

How to apply for self-exclusion — step by step:

1. Log in to your rbajj account and navigate to Account Settings, then select the Responsible Gaming tab.
2. Select "Self-Exclusion" from the list of available tools and choose your preferred exclusion duration from the options presented.
3. Confirm your identity by entering your account password when prompted. This step ensures the request is made by the verified account holder.
4. Submit the request. Your self-exclusion takes effect immediately upon submission — you will be logged out automatically and will not be able to log back in.
5. Contact support if needed. If you experience any difficulty applying for self-exclusion through your account settings, contact the rbajj support team at [email protected] or via 24/7 live chat. A support agent will apply the exclusion on your behalf without delay.

5. Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone, regardless of income level, education, or personal discipline. The earlier it is identified, the easier it is to address. The following checklist highlights warning signs that gambling may be moving from entertainment to a problem. Be honest with yourself when reviewing this list.

• You spend more money gambling than you originally planned, or regularly exceed the budget you set before a session.
• You borrow money, sell possessions, or use household funds to fund gambling activity.
• You feel a strong urge to chase losses — placing larger bets to try to recover money you have already lost.
• Gambling occupies a disproportionate amount of your thoughts throughout the day, including during work, study, or family time.
• You feel restless, irritable, or anxious when you are not able to gamble, or when you attempt to reduce or stop gambling.
• You hide your gambling activity from family members, friends, or colleagues, or feel ashamed about the amount of time or money you spend gambling.
• Gambling has negatively affected important relationships, your performance at work or school, or your financial stability.
• You have tried to cut back or stop gambling on multiple occasions but have been unable to do so despite genuinely wanting to.

If you recognise three or more of the above signs in your own behaviour, rbajj strongly encourages you to use the self-exclusion tool, contact our support team, and reach out to a qualified counselling or support service. Acknowledging the problem is the most important first step, and you do not have to address it alone.

6. Player Protection Tools

rbajj provides a full suite of player protection tools, all available free of charge within your account settings. These tools are designed to work together, giving you layered control over your gambling experience at every level — from daily spending to full account closure.

7. How to Get Help

If you feel that gambling is causing harm to your finances, your relationships, or your mental wellbeing, please reach out for help. There is no shame in asking for support — problem gambling is a recognised condition, and effective help is available. Below are the primary ways to get assistance through rbajj and independently.

Contact rbajj Support Directly:

The rbajj responsible gaming team is available 24 hours a day, 7 days a week. You can contact us via live chat on rbajj.net or by emailing [email protected]. When you reach out about a gambling concern, your enquiry will be handled with complete confidentiality by a trained support agent who can help you activate any of the responsible gaming tools described on this page. Support is provided in English and is available to all Bangladesh players at no cost.

Steps to take right now if you are concerned:

1. Stop playing immediately and close the rbajj app or browser tab.
2. Set a deposit limit or activate a time-out through your account settings to create a physical barrier between you and further gambling activity.
3. Talk to someone you trust — a family member, friend, or colleague — about what you are experiencing. Isolation makes problem gambling worse.
4. Contact the rbajj support team and ask them to apply a self-exclusion on your account if you feel you need a longer-term break.
5. Seek professional counselling from a qualified mental health professional or gambling addiction specialist. Many offer confidential sessions that can be conducted remotely.

8. Our Responsible Gaming Commitment

rbajj's responsible gaming programme is not a regulatory checkbox — it is a genuine commitment that shapes how we build and operate our platform. We believe that the long-term health of rbajj as a brand depends entirely on the wellbeing of our players. A player who is gambling safely and within their means is a player who can enjoy rbajj for years to come.

Our internal responsible gaming standards require that: all player-facing staff receive training on identifying and responding to signs of problem gambling; our platform systems monitor for behavioural patterns associated with harmful gambling and flag accounts for proactive outreach where those patterns are detected; responsible gaming tools are prominently accessible within account settings and are never hidden or difficult to find; and we never knowingly accept deposits from a player who has told us they have a gambling problem or who is in an active self-exclusion period.

We also apply strict standards to our marketing and promotional activities. rbajj does not target promotional offers at players who have set responsible gaming limits, who are in a cool-off period, or whose account activity suggests they may be experiencing difficulties. We do not use predatory bonus structures — such as extremely high wagering requirements on very large bonuses — that are designed to exploit vulnerable players rather than reward loyal ones.

rbajj is committed to ongoing improvement of its responsible gaming programme. We regularly review our tools, policies, and player outcomes to identify areas where our protections can be strengthened. If you have a suggestion for how rbajj can better support safe play for Bangladesh players, please share it with us via [email protected] — we take all such feedback seriously.